At House of Stone Publishing, we strive to provide you with the highest quality books and an exceptional customer experience. Your satisfaction is our priority.

 

 

Please review our refund policy below:

1. No Returns: Due to the nature of our products being books, we generally do not accept returns. We believe in the integrity of our publications, and we are confident that you will find our books to be of the utmost quality.

2. Damaged Items: In the rare event that your item arrives damaged, we are here to assist you promptly. We understand the importance of receiving your order in pristine condition.

3. Damaged Item Reporting: If you receive a damaged item, please follow these steps:

• Contact Us: Notify us within 3 days of receiving your damaged item by sending an email to houseofstonepublishing@gmail.com with the subject line "Damaged Item Report."

• Provide Details: In your email, include your order number, a description of the damage, and clear photos of the damaged item and packaging. This information is crucial for our records and to initiate the resolution process.

4. Exchange or Replacement: Upon review of your Damaged Item Report, we will assess the situation promptly. If the damage is confirmed, we will offer you the option of an exchange or replacement for the damaged item.

5. Refund Process: Please note that our standard policy is to offer exchanges or replacements for damaged items. Refunds may be considered on a case-by-case basis, at the discretion of House of Stone Publishing.

6. Return Shipping: If an exchange or replacement is approved, we will provide you with instructions on how to return the damaged item. House of Stone Publishing will cover the cost of return shipping for damaged items.

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Note: House of Stone Publishing reserves the right to amend this policy at any time without prior notice. It is recommended to review our policies periodically for any updates.